Help Us Improve
HermesCopies.com is a factory based online shop. Unlike other online stores, we are able to make adjustment if we found anything imperfect. We are flexible and adapt to the needs of our customers. Your expert feedback is valuable to us, it does matter to our improvement.
We are opening to any kind of feedback, positive or negative. Your positive testimonial is a reward to us, that can make us happy and enthusiastic to our work. To us, your complaint is a gift too, thought it may cause us ashamed, it can let us face the real problem and help us deliver more value to customers.
We understand that every first time customer comes to purchase with a set of expectations. We understand you form a set of perceptions from the buying experience. We understand if we met or, even better, exceed your expectations, you will be more likely to repurchase. As we stated over site, we are your loyal asset and we are here to help you enjoy your shopping experience. In order to do so, the first step is -- what's your expectation?
Please state your expectation here without revealing your personal information, we are listening and we are opening our mind.
User experience optimization is on our top priority to-do list. We will never stop improve our customer's shopping experience. We struggle to build our site around three online service principles:
offer products customers want
make it quick and easy to locate products
help is always available when the customer need it
But we don't know if we have done good enough, so we sincerely ask you to help us by answering the following questions:
Is our website easier enough for you to find your target product? If no, how can it be improved?
Is it easy for you to place yo..