Frequently Asked Questions

Questions30 Answers30 | Expand All
Could I just buy several gold studs? One of the gold studs of our birkin bag fell off.
Anonymous[ 05/19/2015 ]
  • Yes, of course. Please just contact us and let us know your requirement details, and we will back to you with a price quote very soon.
    hermescopies.com[ 05/19/2015 ]
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Could I just buy a pair of gold lock and keys? I lost the lock of my birkin bag.
Anonymous[ 05/19/2015 ]
  • Surely, you can. Please just contact us and tell us your requirements, and we will back to you with a price quote quite soon.
    hermescopies.com[ 05/19/2015 ]
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Could I get a piece of leather sample? I may order that color for my next purchase.
Anonymous[ 05/19/2015 ]
  • Yes, we would like to send you a piece of leather sample for your reference. Once we have your specific request, we will ship it with your order.
     
    hermescopies.com[ 05/19/2015 ]
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What's your wholesale price? How much discount could I get?
Anonymous[ 05/19/2015 ]
  • We welcome wholesale customer, and the whole sale price depends on your order amount and order frequency. Please contact us to discuss the details according to your specific condition.
    hermescopies.com[ 05/19/2015 ]
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What other colors do you have in birkin 35 besides those showing on your site?
Anonymous[ 05/13/2015 ]
  • If you want other colors which are not shown on our site, please just let us know. We are happy to communicate with our factory if we can make that particular color for you. And usually it takes 10-15 business days for a customized bag.
    hermescopies.com[ 05/13/2015 ]
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Can I customize a bag in other colors? I can wait.
Anonymous[ 05/13/2015 ]
  • If our factory can make the particular color you want, and yes you can customize it. And generally, it takes 10-15 business days for a custom made order.
    hermescopies.com[ 05/13/2015 ]
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I ran into the error during placing an order? How can I do?
Anonymous[ 05/13/2015 ]
  • Please refresh the page and try again. If the problem still exists, please contact our customer service team and we are happy to help.
    hermescopies.com[ 05/13/2015 ]
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What is the difference between clemence leather and togo leather?
Anonymous[ 05/13/2015 ]
  • Clemence leather is made from baby bull, this leather is textured and scratch resistant, and the grain appears flatter and matte compared to the other grainy leather Togo. While togo leather is made of scratch resistant baby calf leather, which has as a defined soft pebbled finish that appears raised and feels smooth but grainy. Please click to What is the difference between clemence leather and togo leatherfor a vivid showing.
    hermescopies.com[ 05/13/2015 ]
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Could you please send me the actual photos before shipment?(especially the logo on the evelyne, hermes stamp logo on the strap, and the back of the bag)
Anonymous[ 05/13/2015 ]
  • Yes, we are happy to send you the actual photos of the exact bag going to be shipped to you for checking.
    hermescopies.com[ 05/13/2015 ]
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How long are you doing this business?
Anonymous[ 05/13/2015 ]
  • Nearly seven years since 2005. So we have incremental experience in our field and have been making improvement in order to do better.
    hermescopies.com[ 05/13/2015 ]
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Is the hermes twilly used to put on the handle of the hermes?
Anonymous[ 05/13/2015 ]
  • Yes, exactly. Please view How to add Twilly to Hermes Kelly, this video will show you how to add twilly to your hermes birkin or Kelly.
    hermescopies.com[ 05/13/2015 ]
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Is there a huge difference between the original leather and normal leather? The photos look similar.
Anonymous[ 05/13/2015 ]
  • You can’t tell much difference from the online photos. The main difference is the leather material, hardware material and the workmanship. The original leather is imported from Italy and it's very close to the authentic ones. It’s as soft as the authentic ones. The hardware and the logo stamp are very good too. Besides, all original leather bags come with indented edges.
    The normal togo leather and clemence bags are made of brazil imported leather. The quality is also very good, but it’s not as soft as the original leather. The other grain leather bags, like croc embossed leather and ostrich grain leather are made of local leather. And there are no indented edges on them. Besides, they don’t come with the Hermes box, raincoat, and paper bag etc. They just come with dust bag.
    hermescopies.com[ 05/13/2015 ]
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Will the orange box be included with the order?
Anonymous[ 05/13/2015 ]
  • The original hermes bag, hermes wallet and hermes belt will come with an orange box. If you want the orange box for a normal quality bag, you can buy one with extra charge except birkin 40cm, which is too big and no orange box can fit that size currently. Please contact us before you place your order.
    hermescopies.com[ 05/13/2015 ]
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Can I buy by phone?
Anonymous[ 05/13/2015 ]
  • Sorry we do not accept order by phone currently. You can place an order online or via email by contacting our customer service team. 
    hermescopies.com[ 05/13/2015 ]
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Would you please make my package as a gift to avoid custom charges?
Anonymous[ 05/13/2015 ]
  • Yes, surely. Any request if you have in order to go through custom smoothly, please let us know, and we would like to help.
    hermescopies.com[ 05/13/2015 ]
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Will custom charge to me? How much? Is it safe?
Anonymous[ 05/13/2015 ]
  • It depends. Different countries have different policy. We will try to avoid the package being charged custom fee. While if the custom do charge you, we advice you’d better pay the fee if it is not so high. And if your package is seized by the customhouse and has no hope to get it, then we promise a full refund to your order.
    hermescopies.com[ 05/13/2015 ]
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Web says if custom took away, you’ll full refund. Is it for sure?
Anonymous[ 05/13/2015 ]
  • Yes, surely. We will also monitor the package on daily basis after we ship it out. If anything unusual we will let you know. And if you cannot get the package from the custom you will get a full refund.
    hermescopies.com[ 05/13/2015 ]
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If I don’t like the bag, can I return it?
Anonymous[ 05/13/2015 ]
  • Yes, if you are not 100% satisfied with your purchase on our site, you can return it for a refund within 90 days, All we ask is that you send the items back to us in the original packaging, be unworn, in the state you received them.
    hermescopies.com[ 05/13/2015 ]
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I have not sent my western union info yet. I am wondering if I can change the color of the bag?
Anonymous[ 05/13/2015 ]
  • As long as your order hasn’t shipped out, you can change your order details by contacting our customer service team.
    hermescopies.com[ 05/13/2015 ]
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How long does it take to ship out the bag?
Anonymous[ 05/13/2015 ]
  • Normally, it takes 1-2 business days for us to process your order before shipment. Anything abnormal happens our customer service team will contact you and keep you posted.
    hermescopies.com[ 05/13/2015 ]
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Do you deliver to Netherlands? And what are the costs?
Anonymous[ 05/13/2015 ]
  • Yes, we ship to Netherlands. And the shipping cost depends on the package weight and size. But if you are our returning customer, you will enjoy free shipping. We offer free shipping to all returning customers.
    hermescopies.com[ 05/13/2015 ]
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Do you ship free to the UK for first time customers? Have you had any customers from the UK before?
Anonymous[ 05/13/2015 ]
  • Yes, we do have some customers from Uk. And currently we can only ship via DHL to UK for the custom problem. So we will charge shipping fee according to the package weight and size.
    hermescopies.com[ 05/13/2015 ]
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How long will it take to get to the United States in Houston, Texas?
Anonymous[ 05/13/2015 ]
  • Normally, it takes 8-10 business days shipping to United States, and 10-14 business days to Western European. Please allow 1-2 business days for us to process your order before shipment.
    hermescopies.com[ 05/13/2015 ]
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May I pay half first and pay the rest of half when I get item?
Anonymous[ 05/13/2015 ]
  • Sorry, we cannot do that. We do international transaction, and customers need to pay full amount of the order before we make shipment.
    hermescopies.com[ 05/13/2015 ]
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I want to pay by paypal but there is no option. How can I do?
Anonymous[ 05/13/2015 ]
  • We are sorry for the inconvenience caused. But we can accept visa card, western union, moneygram, rio money transfer and sigue money transfer, hope you can fine one which is easy for you.
    hermescopies.com[ 05/13/2015 ]
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I have tried paying and the payment does not go through, what is the solution?
Anonymous[ 05/13/2015 ]
  • Typically, the payment does not go through for the following reasons
    1.Your credit card information isn’t correct;
    2.Your card balance isn’t enough to make the payment;
    3.International transaction isn’t allowed for your card; please call your card issuing company to authorize the transaction. After they solve the problem for you, you can reorder at our site.
    hermescopies.com[ 05/13/2015 ]
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What types of payments do you accept?
Anonymous[ 05/13/2015 ]
  • Visa card, Western Union, MoneyGram, Rio Money Tranfer and Sigue Money Transfer are acceptable at hermescopies.com.
    hermescopies.com[ 05/13/2015 ]
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I tried ordering a bag this morning and western union was my only option. How do I use my Visa? Can I pay through western union online?
Anonymous[ 05/13/2015 ]
  • Sure, you can pay western union online with your visa card, please refer to  
    How to Send Money Online with Western Union http://www.youtube.com/watch?v=mx9rRsjHrHg
    hermescopies.com[ 05/13/2015 ]
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Do you accept Visa or Paypal?
Anonymous[ 05/13/2015 ]
  • Sorry that we can’t take paypal. Currently, we can accept Visa card, Western Union, MoneyGram, Rio Money Transfer and Sigue Money Transfer payment methods. 
    hermescopies.com[ 05/13/2015 ]
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Do you offer other brand besides hermes, like chanel, dior?
Anonymous[ 05/13/2015 ]
  • We specialize in hermes bags for years. While if you are also interested in our brands, please just email us, we will try to find on our market or recommend other online shops if we happen to know who can offer.
    hermescopies.com[ 05/13/2015 ]
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