Shipping and Return

Currently, we can ship to the following countries and areas:

We use Express Mail Service for shipment to most countries and areas, except Italy and United Kingdom. Due to the custom problem, we can only use DHL for shipment to Italy and United Kingdom..

Normally, it takes 8-10 business days shipping to United States, and 10-14 business days to Western European. And we need 1-2 business days to process the order before shipment. Anything abnormal happens during the process we will keep you posted via email..

Once your order shipped out, a tracking number with a tracking link will be sent to you via email. And we will also monitor your parcel status on daily basis and notify you if there is anything unusual..

If your shipping address is not included in our shipping scope, or you have any further question about delivery information, please feel free to contact us, our customer service team is happy to help..

Easy Return:

If you are not 100% satisfied with the purchase here, you can return your order to us within 90 days. Our 90 days return policy has no special catches or exceptions. All we ask is that you send the items back to us in the original packaging, be unworn, in the state you received them. Return with is easy. For whatever reason you are not happy with your purchase, please just email us and let us know, then our customer service team will tell you our return shipping address as well as a short and clear return guide. Once your return is received and inspected by our stock man (usually 24 hours of receipt), your refund will be processed and credit will be issued to you within 10 days. Please kind note that depending on your credit card company, it may take an additional 10-20 business days for the credit post to your account after we issue the refund.

Please note if the return items are not damaged during the ship or has no quality problem, we do not bear the return international shipping cost. And considered personal hygiene concerns, belts and scarves can not be returned.

Tracy & James © 2021